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FAQ

How do we get user account and password information for the ACES system?

When you visit the ACES portal homepage for the first time, select “register” and then enter in your information to create an account. Note that in order to register, your email address must end in either .edu or .gov. Also, if you are from a university system and not from one specific institution, please select “non-institution user.”

You will then receive a confirmation email to activate your account and begin using the system.

If you have difficulty logging into the system, please contact us by phone or email.

Contact

ACES

Email

Phone

800-439-8309
Monday–Friday, 9 a.m.–5 p.m. (ET)